Domain & Host (“we”, “us”) respects your privacy. This Privacy Policy explains what personal data we collect when you use our websites, client area, and services, how we use it, when we share it, how long we keep it, and the rights you may have. Contact us at [email protected].
1. Data we collect
We may collect identity and contact details (name, email, phone, billing address, company details), account credentials, order and payment records (including limited payment metadata from processors), domain registration (WHOIS/RDAP) contact data required by registries, technical logs (IP address, device/browser type, timestamps, security events), support tickets and correspondence, and cookies or similar technologies as described in our Cookie Policy.
2. How we use data
We use personal data to create and manage accounts, provision and support services, process payments and renewals, fulfill domain registration and transfer requirements, communicate service notices, detect and prevent fraud or abuse, improve reliability and security, comply with legal obligations, and—where permitted—send product updates or marketing you can opt out of.
3. Legal bases and sharing
We process data to perform our contract with you, to meet legal and registry obligations, for legitimate interests such as security and service improvement, and with consent where required. We may share data with payment processors, domain registries and registrars, data-center and network providers, email and security vendors, professional advisors, and authorities when required by law. We do not sell personal data.
4. International transfers and retention
Some subprocessors may process data outside Egypt. We take reasonable steps to protect data in transit and at rest consistent with industry practice. We retain account and billing records for as long as needed to provide services and meet tax, accounting, and dispute requirements, then delete or anonymize them when no longer required, unless a longer period is mandated by law.
5. Security
We apply administrative and technical measures appropriate to the nature of the data, including access controls and encrypted connections where applicable. No method of transmission or storage is completely secure; please use strong passwords and protect your client-area access.
6. Your rights
Subject to applicable Egyptian law and any overriding legal duties (including domain registry rules), you may request access to, correction of, or deletion of personal data we hold about you, object to certain processing, or withdraw consent where processing is consent-based. To exercise these rights, email [email protected]. We may need to verify your identity before responding.
7. Children and updates
Our services are not directed at children. If you believe we have collected a child’s data inappropriately, contact us to request deletion. We may update this Policy by posting a revised version; material changes will be highlighted where reasonably practicable.